US & CANADA
We accept returns and exchanges for both defective and non-defective products under the following conditions:
- Eligible Products: Only new products that are unopened in their original packaging or have never been used are eligible for returns or exchanges.
- Timeframe: Returns or exchanges must be received within 14 days of purchase.
Return Methods:
Customers may return or exchange products using the following methods:
- In-Person: At The Sullivan Estate, Oahu, Hawaii.
- By Mail: Shipping details will be provided during the return process.
Currency:
Refunds will be processed in USD and automatically converted into the customer's local currency based on their location.
Restocking Fee:
There is no cost associated with restocking returned items.
Refund Processing Time:
Once we receive the returned product in undamaged condition, refunds will be processed within 5 business days.
Eligibility:
This policy applies to customers located in the US & Canada.
Assistance with Returns:
For any assistance regarding returns or exchanges, please contact us:
- Email: CustomerCare@JK7SkinCare.com
- Phone: +1-808-638-7020 (International)
Important Note:
Due to the delicate nature of our products and hygiene/cleanliness concerns, returned items cannot be resold.
EUROPE & MIDDLE EAST
We accept returns and exchanges for both defective and non-defective products under the following conditions:
- Eligible Products: Only new products that are unopened in their original packaging or have never been used are eligible for returns or exchanges.
- Timeframe: Returns or exchanges must be initiated within 14 days of purchase.
Return Methods:
Customers may return or exchange products using the following methods:
- In-Person: At JK7® Spa and Wellness at Soho, Austria.
- By Mail: Shipping details will be provided during the return process.
Currency:
Refunds will be processed in EUR and automatically converted into the customer's local currency based on their location.
Restocking Fee:
There is no cost associated with restocking returned items.
Refund Processing Time:
Once we receive the returned product in undamaged condition, refunds will be processed within 5 business days.
Eligibility:
This policy applies to customers located in the EU & Middle East.
Assistance with Returns:
For any assistance regarding returns or exchanges, please contact us:
- Email: ShopEurope@JK7SkinCare.com
- Phone: +43 4233 22 9 22
Important Note:
Due to the delicate nature of our products and hygiene/cleanliness concerns, returned items cannot be resold.
We accept returns worldwide
